10% discount on orders of 10 or more kits.✦ ✦ ✦ ✦ 10% discount on orders of 10 or more kits.✦ ✦ ✦ ✦
PTUA
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Help

Frequently Asked Questions

Got a question? You're in the right place ✨ Here you'll find answers to the most common questions about our Alegria kits, orders, delivery, and creative sets. If anything is still unclear, feel free to contact us — we're always happy to help 💛

🛒 Orders
Can I personalise my order?
Yes 💛 Most of our kits can be personalised with a name or short message. Simply add your details at checkout. Please double-check spelling as items are made exactly as entered.
Can I send an order as a gift?
Yes ✨ You can send your order directly to the recipient by entering their address at checkout. Our kits are perfect for gifts and surprises.
Do you offer sets for parties or wholesale orders?
Yes 🎉 We create kits for children's parties, events, and larger orders. Both individual and ready-made sets are available. For larger orders, please contact us directly.
🎁 Products
What is included in the plaster painting kits?
Each kit is designed so children can start creating immediately ✨ Usually includes: — plaster figures (one or more) — paints — brushes — decorative elements (glitter, stickers, gems, ribbons, etc.) — paper instruction leaflet Everything is designed to be simple, fun, and creative 💛
Cookie decorating kits
We also offer special cookie decorating kits ✨ These are complete creative sets for making beautiful and delicious edible creations. Includes: — cookies — icing — sprinkles — edible paints — decorating tools — decorative elements Everything is designed for a fun, safe creative experience with adults 💛
What occasions are the kits perfect for?
Our kits are perfect for: — birthdays — children's parties — gifts — party bags — workshops — schools and nurseries — creative home activities — gender reveal parties — christenings — bridal showers — weddings (guest gifts)
🧁 Cookie Questions
What ingredients are used in classic cookies?
Butter, flour, eggs, and sugar.
Do cookies contain allergens?
Yes. They contain wheat (gluten), eggs, and dairy (butter). Decorations may contain additional allergens depending on the kit.
Are there gluten-free or vegan options?
Yes, but only on request before ordering, depending on availability.
Are decorations edible?
Yes ✨ All icing and sprinkles are food-safe unless stated otherwise.
How should cookies be stored?
Store in a cool, dry place in an airtight container, away from heat and moisture.
How long do cookies last?
Up to 30 days if stored correctly.
Are the kits suitable for children?
Yes 💛 Recommended age is 2+. Adult supervision is advised for younger children.
🚚 Delivery
How long does delivery take?
— standard kits: up to 3 working days — personalised kits: from 7 working days
Where do you deliver?
We deliver across Portugal and Europe. Some European countries may require delivery cost confirmation.
Delivery options
Standard tracked delivery and express delivery.
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Packaging

All kits are carefully and beautifully packaged ✨ Perfect for both personal use and gifts.

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Safety

All products are made with children's safety in mind. Adult supervision is recommended.

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Do I need anything extra?

No 💛 Everything is included in the kit — ready to start creating immediately.

🔁 Returns & Support
Can I return or exchange my order?
Due to personalisation, returns are only accepted in case of defects. Contact us anytime — we will always help you find a solution.
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Contact us

📩 Email: alegria.kits2845@gmail.com 📱 WhatsApp: +351920395749 📷 Instagram: @alegria.kits

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